Terms and ConditionsGrosvenor Beds are dedicated to customer satisfaction. When you place an order here at Grosvenor Beds, do so in the confidence that the following terms and conditions apply:
You may pay for your order using the following cards:
Visa, Visa Debit, MasterCard, Delta and Switch.
All transactions are in £ Sterling. The security measures put in place to ensure your card number is encrypted, mean that you can buy with total confidence that our purchase is risk-free. Please refer to the Site Security section for more information. However, you can also place an order over the phone. We do accept payment by cheque but goods will not be dispatched until payment has cleared.
VAT AND IMPORT TAXES
All prices are inclusive of British sales tax (VAT) at the current rate. If you are ordering from outside the European Economic Community, the sales tax will be deducted from the total price you will pay at checkout. You may be charged a tax or duty at the port of entry to your country and this sum is your responsibility to pay. We are not able to advise you of what these charges might be since they vary from country to country.
If you are purchasing from within the EEC, you must pay the British sales tax as included in the purchase prices listed (currently at 20%).
Your order will be processed upon receipt during regular working hours. Providing all items are in stock delivery to Mainland UK will usually be between 3-5 working days. However, you should allow 28 days for delivery. If you do not receive an order which has been dispatched to you, contact us via email or by telephone.
Any order can be cancelled by contacting our customer service department either by telephone or by email.
Should an item be out of stock you will be notified as soon as possible. If there is a further delay you will be notified by mail or email.
REFUNDS AND EXCHANGES
Exchange orders will be processed upon receipt and your replacement items will be delivered in accordance to our delivery terms.
Items returned for refund will be credited back in the manner that you paid for them and are processed as soon as possible, generally within 10 days of receipt.
With items that have arrived in an unsatisfactory condition or damaged during transit, please notify us of the problem immediately and we will either send you a replacement or provide you with a full refund including your initial Grosvenor Beds delivery cost. Refunds will not be issued until goods are received back at our distribution centre at the address found at the bottom of the page.
If you have simply changed your mind or ordered an incorrect size then we will refund the cost of the goods, but P + P is excluded from refund. If a customer returns a product without requesting a replacement, then a refund of the cost of the product will be made back to the customers account minus any postage costs incurred by Grosvenor Beds.
We cannot be held responsible for lost or stolen parcels and strongly recommend that you obtain suitable proof of posting when returning goods. You may cancel your order at any time before goods are shipped. These terms & conditions are in addition to your statutory rights as a consumer which remain unaffected
We have made every effort to ensure that colour reproduction of images and product text descriptions are as accurate as possible. However, slight variations may occur. Please note that photographs are for representational purposes only and are not necessarily to scale.
Grosvenor Beds shall not be liable for any consequential loss whether this arises from breach of duty in contract or any other way. Liability for any claim shall not exceed the price of the goods supplied. This does not affect your statutory rights.
We do not pass on your email address to any other company at any time. We will only use your email address to inform you of Grosvenor Beds special offers. If you do not wish to receive these, then inform our customer service team either by email or telephone.
COPYRIGHT AND TRADEMARKS
Grosvenor Beds Ltd is the owner of the trademarks Grosvenor Beds. The content and images of this site including images, designs, logos and text are the copyright of Grosvenor Beds. All rights are reserved. The copy, print or download of any of the material on this site for commercial use is totally prohibited. Extracts from the site may be forwarded to third parties solely for personal use and recommendations.
Grosvenor Beds Ltd
Unit 4 & 5
Tel: 01829 759 079
Registered Office: As above