FAQ's

Frequently Asked Questions

General

Q.Why should I buy from Grosvenor beds?
A.We sell all our products cheaper than anyone else & we ensure total customer satisfaction. 

Q. Do you have a showroom?
A. No, we only trade from a warehouse near Chester. Products can be viewed but only by prior appointment.  This way through through the cost savings of shop retail space and rates we can pass the savings onto our products and thus onto you the customers in the form of low prices.

Q. Is everything on your website in stock and available for viewing?
A. Due to the massive range of products we sell it is not possible to have every item in stock and available for viewing.  However we do have at least a few items from each furniture collection available for viewing to enable customers to see the colour / finish and quality of products. 

Q. Do you offer bulk / trade discounts?
A.All of our products have already been heavily discounted from the recommended retail price (RRP), however we can still offer increased savings for customers wishing to place large orders. 

Q. Do you provide help and advice for my selection of furniture?
A.Yes we offer advice and a free interior design service and can work within your budget to find the most suitable products for your requirements.

Brochures & Swatches

Q. Do you have a catalogue with all your product ranges?
A.Our website is continually updating with new products and is our only catalogue.  By not printing and distributing catalogues we can make cost savings that are directly passed onto our products and thus you the customer in the form of low prices.

Q. Do you supply fabric swatches?
A. We only send out swatches for our Crewel work fabrics, please just contact us to request a sample.

Security

Q. I am concerned about buying on-line, is your site safe for me to enter my card details?
A.Yes, Our website uses the industries top encrypted server technology making it safe and secure when buying on-line.  If however you still do not want to enter your card details on line, just give us a call and we can process the transaction over the telephone.

Q. What happens to my personal details?
A. Your personal details will remain strictly confidential and will not be passed on to any third parties.  You have the option to be kept informed of any special offers and new lines when placing an order.

Ordering & Paying

Q. How can I place an order?
A.You can place an order on-line, by post or telephone.

Q. What methods of payment do you accept?
A. We accept all major credit and debit cards through using paypal payments and cheques with orders via the post.

Q. What happens after I place an order?
A.When your transaction is completed we send you a receipt by email detailing your purchase and order number.  Please keep this safe as you will need it for tracking your order.  This will be followed by a receipt in the post or with your goods.

Q. How can I track my order?
A.You can check the progress of your order simply by emailing us or calling us with your order number.

Q. What happens if I cancel my order?
A. You can cancel your order anytime before the item is dispatched, however if your item has already been dispatched then you may be charged for delivery.  Requests to cancel must be notified to us in writing. e.g. letter, email or fax.

Q. How do your prices compare with other furniture retailers?
A.We believe that we cannot be beaten on price and are cheaper than any other retailers selling the same products. Our prices are up to 80% cheaper than some High Street retailers. 

Delivery

Q. What are your delivery charges?
A.Delivery charges vary on the weight and the size of the product. We deliver nationwide and only charge a small fee of £29 for items of furniture and £49 for beds to addresses in Mainland England,Wales & Southern Scotland. For deliveries to Cornwall or Devon it is £59 and for deliveries to North Scotland it is £99 per order. Please note that this fee is per order and not per item. Therefore even if you have purchased a lot of items you still only pay one delivery charge. We also offer an assembly service for the beds at £39 which is optional.

Q. Where do you deliver to?
A.Under the delivery charges shown we will deliver anywhere in mainland England & Wales.  If wanting delivery to Scotland, please email us your address for a delivery quote.

Q. When will you dispatch my order?
A. Unlike most Internet companies, we have our own warehouse and hold many of the items we sell in stock.  For items that are not currently in stock or are made to order, you will be advised of a delivery date.

Q. How long will my delivery take?
A.When making an order we will give you an approximate time of delivery.  On smaller items we use a parcel courier service and larger items will be delivered using our own in-house delivery team or external pallet carrier if a very long distance.

Q. What if I am unable to take delivery of my order when it's ready?
A. In the event that you are unable to take delivery of your furniture when it is ready for delivery, we are more than willing to re-arrange another convenient delivery date.

Q. Who will deliver my order?
A.At Grosvenor Beds we have our own fleet of delivery vehicles with trained staff who are insured against accidental damage.  However in some cases external couriers are used and they will require a customer signature on receivership of goods.

Returns

Q. What is your returns policy?
A. We want you to be totally satisfied with any purchase from Grosvenor Beds we therefore offer a 7 day money back guarantee.  Upon delivery please inspect your goods and make a note on the delivery paperwork if any damage is seen and contact us for a replacement or refund.  If you are not satisfied with your purchase, simply return the products to us in their original packaging and we will refund the purchase price.